| I don't deny your experience.  Neither do I deny the experiences of others. I admire was Russell has tried to do in many ways.  However, there have been problems and not all of them have been resolved in a timely fashion.   I still deal with them from time to time.  That said, I do it as an informed consumer with complete clarity as to who I am dealing with and what I might expect.  That is why this thread is relevant. JMHO 
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