I see "You have 1 new message" on the screen. I push the button to view the message. The message is displayed. If I want to see who sent it, I have to push the down arrow to go to the next screen. If I want to see the time or date it was sent on, I have to push the down arrow again. My old Nokia worked like that as well. Was a bit confusing the first message or two I ever got, but I figured it out pretty quickly. ;-)